Find answers to our riders’ most frequently asked questions below. Still need assistance? Contact us. We are available to answer your questions.
Buy Online:
Buy at Ticketing Locations:
Buy over the Phone:
Buy from the Bus Driver:
Important Information regarding purchasing tickets with the bus driver:
Prices are contingent upon the distance that is being traveled. All next stop trips are only $5 (for example, Athens to Nelsonville). Tickets are $5, $10, $15, $20, $25, or $30. In addition to the base fare, sales tax and a $2.50 service fee will be assessed with each purchase. To find the price of a specific trip, call us at 888-95-GoBus (888-954-6287), or go to the ticketing webstore.
Children 5 years old and younger ride for free. They do not need a ticket to board the bus. (See “Children Traveling” section for more information about traveling with a child.)
GoBus makes traveling by bus even easier by offering continuing service tickets on Greyhound Lines when tickets are purchased online or at one of our ticketing locations.
Traveling beyond the GoBus route on Greyhound? Purchase your tickets through Greyhound (including your GoBus ticket) at Greyhound.com but please note that our refund policy does not apply when our tickets are purchased on Greyhound.com.
Passengers who have purchased tickets in advance online, from one of our ticketing locations, or over the phone, will be boarded first. Passengers with cash will be able to purchase a ticket from the driver if seats are available.
We recommend purchasing your ticket in advance – especially if you are traveling on a Friday, Sunday, or in conjunction with a holiday. We make every effort to have a seat available for passengers holding a pre-purchased ticket. While purchasing a ticket in advance helps to ensure a seat is available, it is not a guarantee.
GoBus operates 7 days a week, 365 days a year. We will only cancel service due to adverse weather conditions or other safety related concerns. GoBus reserves the right to delay or cancel service.
Please note, buses that arrive within 15 minutes of the scheduled arrival time are considered to be on-time. Wait at least 15 minutes before calling GoBus for an update on a delayed bus.
We do our best to stay on schedule; however, occasionally we do encounter delays due to weather, construction, traffic, mechanical issues, etc. When the buses get behind schedule, we notify passengers via the website and social media. We are working on implementing new technologies to not only help us stay on schedule, but also to notify our passengers when a delay does occur. Call 888-95-GoBus (888-954-6287) or view travel alerts on our website.
GoBus partners with Greyhound to provide seamless ticketing between GoBus routes and Greyhound routes. You can purchase tickets for GoBus and Greyhound to anywhere across the country on the Greyhound ticketing website or at any Greyhound ticketing agent.
Please note that rules and regulations vary between GoBus and Greyhound. We recommend reviewing Greyhound’s website for more information on their policies.
Tickets bought online at RideGoBus.com or over the phone are refundable. All refund requests must be made at least 24 hours prior to the scheduled departure time and date printed on the ticket and be made during regular business hours (Monday through Friday, between 8:00 AM and 4:00 PM). Please note that a ten-percent (10%) cancellation fee is associated with each refund.
Sorry but, no refunds will be approved after the scheduled departure date and time. However, exceptions will be granted for substantial route delays or route cancellations.
Give us a Call. Call us at 888-95-GoBus (888-954-6287) with your order number during the hours of 8:00 AM and 4:00 PM, Monday through Friday, and we would be happy to help you.
Send us an Email. Email us your request at gobus@hapcap.org. Be sure to include your full name and your order number.
Please note: We can only process refunds requests during regular business hours of 8:00 AM and 4:00 PM, Monday through Friday. We are closed on certain holidays, so please plan accordingly. A list of our holiday closures can be found here.
What if I didn’t buy my ticket online at RideGoBus.com or over the phone?
Tickets purchased through Greyhound’s website, a Greyhound ticketing counter, or a GoBus ticketing location are refundable only through Greyhound. Please visit Greyhound.com – Ticket Refunds and Exchanges for more information.
Tickets purchased in cash from the driver are non-refundable.
The time and/or date of a ticket bought online at RideGoBus.com or over the phone can be changed. This is known as a “ticket reissue.” All reissue requests must be made at least 24 hours prior to the scheduled departure time and date printed on the ticket and be made during regular business hours (Monday through Friday, between 8:00 AM and 4:00 PM).
It is important to know — only the time and date of the ticket can be changed. We cannot change the locations of where you are getting on or off the bus. Tickets can only be reissued one time and once a ticket has been reissued, it cannot be refunded.
Sorry but, no reissues will be approved after the scheduled departure date and time. However, exceptions will be granted for substantial route delays or route cancellations.
How to request a reissue:
Give us a Call. Call us at 888-95-GoBus (888-954-6287) with your order number during the hours of 8:00 AM and 4:00 PM, Monday through Friday, and we would be happy to help you.
Send us an Email. Email us your request at gobus@hapcap.org. Be sure to include your full name and your order number.
Please note: We can only reissue tickets during regular business hours of 8:00 AM and 4:00 PM, Monday through Friday. We are closed on certain holidays so please plan accordingly. A list of our holiday closures can be found here.
Remember, tickets purchased through Greyhound’s website, a Greyhound ticketing counter, or a GoBus ticketing location are refundable only through Greyhound. Please visit Greyhound.com – Ticket Refunds and Exchanges for more information.
We take fraud very seriously.
Tickets that have been manipulated, changed, or altered in any way are considered fraudulent. In addition, tickets that have been reproduced, copied, or shared are considered fraudulent.
Do NOT purchase GoBus tickets from a third party that is not an authorized agent. The only way to ensure your tickets are authentic is to buy your ticket from one of the following locations:
If you are found presenting a fraudulent ticket, you will be held responsible. Ticket fraud and fare evasion are criminal offenses and may lead to fines and notification of local law enforcement, which could result in a criminal charge.
For more details about traveling on GoBus read and download our complete Rider’s Guide.
You don’t want to miss your bus! Below is important information about what you need to do to ensure a smooth ride!
The Day Before Your Travel:
Before your travel date arrives, please check the website for up-to-date travel information. We occasionally adjust schedules or relocate stop locations. While we do our best to notify passengers when these changes occur, it is the passenger’s responsibility to verify departure and arrival times and pick up and drop off locations. Keep in mind, inclement weather can cause service delays.
If you purchased your ticket online, print it out (single-sided) or plan to show it to the driver by accessing it via your email on your device. Please make sure you have your ticket, and not just the receipt. Tickets have a QR code on them, receipts do not. At this time we cannot accept confirmation/order numbers on their own without a code to scan.
Be sure you know the location of the stop. If you unsure or have questions, give us a call at 888-95-GoBus (888-954-6287).
On the Day You Are Traveling – Before the Bus Arrives:
Arrive at the stop at least 15 to 20 minutes prior to the scheduled departure time. If you are purchasing your ticket at the Greyhound station or from one of our ticketing agents, you may want to arrive even earlier to ensure you have enough time to buy your ticket. The bus departs at the time listed on the schedule and on your ticket.
Be ready to board the bus at the pickup point at least 10 minute prior to the scheduled departure time. This includes:
If the bus stop is outside, do not wait inside buildings or vehicles until the bus pulls up. If the bus stop is at a bus terminal or station, wait at the appropriate gate.
If you suspect the bus may be late, visit our travel alerts page or call 888-95-GoBus (888-954-6287) for an update.
On the Day You Are Traveling – When the Bus Arrives:
Passengers who tickets will be boarded first. Passengers with cash will be able to purchase a ticket from the driver after passengers with tickets have boarded and only if seats are available.
Let the driver know if you need extra assistance getting on or off the bus.
Please make sure you have your ticket, and not just the receipt. Tickets have a bar code on them, receipts do not. At this time we cannot accept tickets on smart phones or other mobile devices.
Passengers paying the driver with cash should have the exact fare amount out and ready to hand to the driver as they board.
Our buses are equipped with air conditioning, an on-board restroom, reclining seats with headrests, footrests, and tinted windows. Feel free to bring reading material, radio headsets, and a small pillow for your comfort. Food and non-alcoholic beverages may be carried on board for personal consumption.
Most of our buses feature free wireless internet connection and electrical outlets at every seat. Outlets are available at most seats. (Seats that adjust to accommodate wheelchair passengers may not have an outlet available.) Please be respectful to your fellow passengers when using the outlets.
Radios, laptops, and other electronic items may be carried on board, provided they do not disturb fellow passengers and that headphones are used.
Occasionally, the outlets stop working. If you notice the outlets are not working, please notify the driver at the next stop. In many cases the driver can reset them. If the outlets are unavailable, no refund will be issued.
GoBus Wi-Fi lets you connect to the internet to check your email, surf the web, play games and connect to your corporate network. This service is completely FREE!
By connecting to our network, you agree to the Acceptable Use Policy (AUP) below. If you cannot agree to this policy, you must not connect to the GoBus wireless network.
Acceptable Use Policy (AUP):
GoBus will do their utmost to provide a reliable, stable service. However, users of this service accept that:
The service may become unavailable at any time, and without notice. If this happens, we will endeavor to restore the service as soon as we can.
GoBus cannot take any responsibility for any user data traversing the hotspot. We cannot guarantee that your data will not become lost, corrupted, or intercepted in transit. We cannot take responsibility if you lose an email or a download or any other kind of transmission, or if someone gains access to your passwords, or for any other like circumstances. Security of the user’s equipment and data is not the responsibility of GoBus. It is the user’s responsibility to safeguard against the risks of hacking, viruses, eavesdropping, and all other such hazards. GoBus is not liable for any kind of loss or damage whatsoever.
Parental controls are active to block Internet content, which might be found offensive to other passengers or deemed “inappropriate” for children, however, GoBus cannot guarantee that such controls will filter all “inappropriate” content.
GoBus Wi-Fi is provided for our riders. As such, it is necessary to use the hotspot in a “community-minded” manner. In order to provide a “fair” service for everyone, GoBus reserves the right to:
Availability of Wi-Fi
GoBus will make a reasonable effort to make free Wi-Fi available to every passenger. If the Wi-Fi service is unavailable, no refund will be issued.
Child Tickets:
Children 5 years of age and younger ride for free with a full-priced adult ticket (two free 5 years and younger passengers per adult ticket). They do not need a ticket to board the bus. Children 6 years and older must have a ticket to board the bus. Young children must be accompanied by an adult at all times. If you are traveling on with Greyhound or another carrier, you may want to check their children traveling policies.
Children and young adults should be prepared to produce a photo ID with proof of age to avoid being refused from traveling on GoBus.
Child Safety Seats:
Customers are welcome to use child safety seats on GoBus. However, if the bus is full, the seat space may need to be purchased. You should ensure that your child seat has been approved for use in a motor vehicle, and is used in accordance with the manufacturer’s instructions.
You are responsible for providing the strapping or webbing manufactured by an approved child seat manufacturer. An “Appropriate Booster Seat” is a secured insert seat designed to raise a child to the correct height for safe securement using a standard adult shoulder belt. A description of appropriate booster seats is available from the National Highway Traffic Safety Administration at. You are also responsible for securing your child in the child seat.
If you need travel assistance, call 888-95-GOBUS (888-954-6287) as far in advance as possible. GoBus will be better able to help you during your trip if we know in advance that you are coming and what your needs are.
All passengers should remain seated while the bus is in motion. For everyone’s safety and comfort, we ask passengers to follow certain restrictions while on board.
Photography, video, or audio recording of GoBus and Barons Bus personnel, equipment, or procedures is prohibited.
Radios, laptops, and other electronic items may be carried on board, provided they do not disturb fellow passengers and that headphones are used.
No dogs, cats, birds, or other animals will be transported. However, a service animal, trained for the purpose of accompanying a person with disabilities, will be permitted to travel at no additional charge.
Any behavior deemed abusive or disruptive will be reported by the driver.
In the event that a passenger is disruptive the driver will request that the problem passenger cease the behavior immediately. Passengers who continue objectionable behavior will be reported to the dispatcher (who may contact law enforcement officials) and be taken to the nearest public place and asked to leave the bus. Any passenger engaging in abusive or disruptive behavior will be given one (1) written letter requesting that the abusive or disruptive behavior cease while being transported on GoBus vehicles.
If further instances of abusive or disruptive behavior occur, the passenger will be given a written warning that any future instances of such behavior will result in suspension and possible expulsion from riding aboard GoBus vehicles. Any passenger exhibiting continuing abusive or disruptive behavior after written warnings shall have his or her riding privileges suspended as follows:
Passengers claiming a medical condition for such abusive or disruptive behavior will need to contact GoBus administration at 888-95-GoBus (888-954-6287) to provide documentation of such a condition and to make arrangements for transportation.
Each passenger is allowed two (2) pieces of checked baggage. Additional pieces of baggage will be accepted if space is available.
In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks, and securely tied cardboard boxes. A plastic and/or a paper bag is not acceptable as checked baggage. Baggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height).
One (1) carry-on bag plus one (1) small personal item can be taken on board for each adult or child. All carry-on bags must fit in the overhead compartment or under your seat.
Personal-type items include purses, briefcases, cameras, food containers, laptops, etc.
Carry-on bag must be 25 pounds or less and are limited to the dimensions of 10 x 16 x 24 inches.
Radios, laptops, and other electronic items may be carried on board, provided they do not disturb fellow passengers and that headphones are used.
All customers and employees and their items are subject to a thorough, physical search.
The following items are not considered carry-on bags or personal-type items and are not counted against the “one-bag plus one personal-type item” limit:
Passengers are responsible for transferring their own bags if they are changing buses. Baggage assistance is available upon request.
All baggage must have a claim check and identification tag. This will be given to passengers at the terminal or will be provided by the bus driver.
The bus driver will open the luggage and storage compartment, assist passengers in loading and unloading baggage in appropriate luggage storage compartment, and close luggage compartment after all handling of baggage is complete.
Note: If you are traveling on with Greyhound or another carrier, you may want to check their baggage policies.
These items are prohibited on checked or carried baggage:
Prohibited checked items (they CAN only be carried on board):
If you are traveling beyond the GoBus service with another carrier such as Greyhound, please check that company’s Prohibited Items List as it may differ from GoBus’s.
GoBus is not responsible for any lost luggage. Be sure to clearly identify your bags with luggage tags.
If the driver recovers lost property from the bus it is stowed away in a locked room at either the Cincinnati, Athens, Cleveland, or Columbus bus garages. Call 888-95-GoBus (888-954-6287) to check if your lost item was recovered and to arrange a pick up or a shipment.
Customers with disabilities who need travel assistance should call 888-95-GOBUS (888-954-6287) as far in advance as possible. GoBus will be better able to help you during your trip if we know in advance that you are coming and what your needs are.
Our goal is to make your travel on GoBus a safe, pleasant and convenient experience. Our drivers, customer service personnel and contractors are available to meet the needs of customers with disabilities. We are available to provide any requested assistance which is reasonable. The types of assistance that we are more frequently asked to provide involve boarding and de-boarding, luggage, transfers, and stowage and retrieval of wheeled mobility devices. This service is provided during transfers and rest stops and other times as reasonably requested. We are happy to assist you whether you are traveling alone, using one of a variety of wheeled mobility devices, or being accompanied by a service animal.
Assistance is available to customers with disabilities when they travel on GoBus and connecting carriers. There are four important steps to take that will help us serve you better:
GoBus and Greyhound personnel can assist with getting on and off the bus, including help with luggage, and stowage and retrieval of wheeled mobility devices. Please ask your driver or a customer service representative at the terminal or stop for assistance and remind the driver during your trip if you require assistance. GoBus will grant all requests which are reasonable and safe.
The combined weight of the customer and wheeled mobility device cannot exceed 600 pounds and the wheeled mobility device can be no more than 30 inches wide and 48 inches in height per manufacturer specifications for most buses operated by GoBus and Greyhound. GoBus strongly recommends that you contact us at 888-95-GOBUS (888-954-6287) as far in advance as possible if you will be traveling with a wheeled mobility device. Each bus has limited seating capacity for all customers and can only accommodate two passengers traveling in wheeled mobility devices.
If a customer decides not to travel in his/her wheeled mobility device, it may be stored inside the bus if it fits and can be safely stowed. Wheeled mobility devices that cannot be safely stowed inside the bus will be placed in the baggage compartment, if possible. You must ask a customer service agent for a claim check if your wheeled mobility device is stowed in the baggage compartment. The maximum dimension of the baggage compartment is 33″ x 33″ x 48″.
The maximum weight limit for wheeled mobility devices is 200 pounds. Wheeled mobility devices that exceed these dimensions and/or weight limit will not be accepted. Please allow sufficient time for stowing any wheeled mobility devices. This will assist in preventing delays in the departure of the bus.
You may travel alone on GoBus only if you are able to travel independently and do not require assistance of a personal nature such as help using the restroom, dispensing medication or constant care during travel. GoBus is not required to provide this type of assistance. If you require assistance, you may wish to include a personal care attendant (PCA) in your travel plans.
GoBus will assist you with any reasonable request during a stop. You should remind the driver or customer service personnel (if present) that you need assistance and the type of assistance you require.
Portable oxygen and respirators may accompany you on GoBus. A maximum of four (4) canisters may travel with the customer – two (2) aboard the bus and two (2) in the baggage compartment. The maximum dimension for each container may not exceed 4.5″ H x 26″ L. Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route. Oxygen canisters stored in the baggage compartment must be in protective cases with safety caps on the valves.
Always keep your medicine with you on the bus. Do not put it in your checked baggage. GoBus is not responsible for lost medication.
Personal Care Attendant (PCA) – Persons eligible under Americans with Disabilities Act (ADA) regulations must be allowed a personal care attendant. A PCA is someone designated or employed specifically to help the eligible individual meet his or her personal needs.
A disabled passenger may have one (1) personal care attendant (PCA) ride with them at no charge.
To ensure sufficient seating capacity, the passenger should inform GoBus that a personal care attendant is required and will be accompanying the passenger.
The PCA is expected to care for the passenger while en route to the destination. The PCA must furnish any care over and above routine passenger assistance provided by the driver. Use of the PCA is at the discretion of the passenger.
Customers with disabilities accompanied by a service animal are welcome. The service animal is the responsibility of its owner and must be under the control of its owner at all times whether by leash, harness or carrier. The service animal must ride in the bus within the customer’s space. The service animal may not travel in the aisle or occupy a seat. GoBus reserves the right to refuse passage to any service animal that poses a direct threat to the health and safety of other customers, GoBus personnel, or contractors.
Why should I call GoBus in advance of my trip?
With advance notification, GoBus can better meet the service needs of all customers with disabilities, including people who travel in wheeled mobility devices. Advanced notice is not required, including for a lift-equipped bus for those who wish to travel in a wheeled mobility device; however, each bus can only accommodate two passengers traveling in a wheeled mobility device and there are capacity limitations on every bus for all passengers. Advanced notice will help us serve you better.
What is done with the information I provide?
GoBus will use the information about your travel needs and schedule to arrange assistance by company personnel and contractors at your point of departure, rest stops, and your final destination. Other transportation carriers involved in your trip will receive this information as well.
What if I need assistance during my trip?
You should notify GoBus and its contractors of your need for assistance at each location during your trip. Even if you contacted us, you must make GoBus and its contractors aware of your need for assistance throughout your entire trip.
Do I have to provide proof of my disability?
GoBus does not require proof of disability.
Can I request priority seating?
Priority seating is available for the elderly and customers with disabilities. However, you may sit where your needs are best accommodated. The seats located in the first row directly behind and across from the driver are designated as priority seating. GoBus will make its best effort to accommodate elderly and customers with disabilities in priority seating.
GoBus is committed to protecting your rights. If you would like to speak to someone about your needs or rights as a GoBus customer, please call us at 888-95-GOBUS (888-954-6287). If you feel that your rights as a person with a disability under the law have been violated and would like to file a formal complaint, please click on the link below.
ADA Complaint Procedure
ADA Comment Form
If you have trouble viewing these forms, or if the information is needed in another language, please contact the Transportation ADA Coordinator at 740-767-4500 or 800-686-1093 (TTY: 800-750-0750).
The Americans with Disabilities Act (ADA) was passed by Congress in 1990. It mandates equal opportunities for persons with disabilities in the areas of employment, transportation, communications and public accommodations. Under the Act, most transportation providers are obliged to purchase lift or ramp-equipped vehicles for their services.
No person shall be denied access to participate in transit service, programs, or activities simply because a person has a disability.
If you feel that your rights as a person with a disability under the law have been violated and would like to file a formal complaint, please click on the link below.
ADA Complaint Procedure
ADA Comment Form
If you have trouble viewing these forms, or if the information is needed in another language, please contact the Transportation ADA Coordinator at 740-767-4500 or 800-686-1093 (TTY: 800-750-0750).
GoBus and HAPCAP operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with HAPCAP.
For more information on HAPCAP’s civil rights program, and the procedures to file a complaint, contact 740-767-4500 (TTY: 800-750-0750); email carolyn.conley@hapcap.org or visit our administrative offices at 3 Cardaras Drive, Glouster, Oh 45732.
For transportation-related Title VI matters, a complainant may file a complaint directly with the Ohio Department of Transportation by filing a complaint with the Office of Equal Opportunity, Attention: Title VI Coordinator, 1980 West Broad St., Columbus, OH 43223.
For transportation-related Title VI matters, a complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.
Title VI Complaint Procedure Instructions
If you have trouble viewing these forms, or if the information is needed in another language, please contact the Transportation ADA Coordinator at 740-767-4500 or 800-686-1093 (TTY: 800-750-0750).
Title VI Complaint Procedure Instructions
Title VI Complaint Form
If you have trouble viewing these forms, or if the information is needed in another language, please contact the Transportation ADA Coordinator at 740-767-4500 or 800-686-1093 (TTY: 800-750-0750).
WE SERVE: Athens, Columbus, Cleveland, Marietta, Parkersburg, Van Wert, Wooster and communities in between.
© Copyright 2024 • Hocking Athens Perry Community Action.
