HOLIDAY OFFICE CLOSURES AND OUR REFUND/ REISSUE POLICY

With the winter holiday season nearly upon us, please be aware that our standard refund/ reissue policy applies despite our office being closed on certain holidays and certain scheduled days surrounding holidays, as we are not able to reissue or refund tickets when we are not in the office. In order to do any kind of reimbursement on or change of any ticket, we must hear from either the passenger whose name is on the ticket or the customer who purchased it at least 24 hours prior to the departure time on the ticket AND during business hours. Any day that we would typically be in the office, but are not because our office is closed as scheduled in observance of a holiday is not considered “business hours” and is therefore excluded from the time frame in which passengers/ customers are able to notify us of their request for a change or reimbursement.

For reference, the days of each calendar year that our office is closed in observance of holidays are listed here (be sure to scroll to the bottom of the page) and our refund and reissue policies are explained in detail in our FAQ. If you have questions, give us a call at 888-954-6287 or email us at info@ridegobus.com.

PIKETON STOP LOCATION — BOSTICK’S PHARMACY

Effective Monday, July 1, 2019, our Piketon stop was permanently moved to Bostick’s Pharmacy, which is located at 549 S. West Street in Piketon.