Ticket Information

Tickets may be purchased over the phone by calling 888-95-GoBus (888-954-6287) between the hours of 8:00 AM and 4:00 PM, Monday though Friday, with the exception of holidays. A credit or debit card is needed to purchase tickets over the phone. You can show your tickets to the driver on your smart device as you board, or you can print them out ahead of time. Tickets purchased over the phone are considered “Advance Reservation Tickets.”

We can mail tickets via USPS if necessary. If the ticket is to be mailed, the ticket needs to be purchased at least 10 days prior to your travel date.

Tickets purchased over the phone are refundable and can be reissued within policy guidelines. Requests for refunds or reissues must be made during business hours, and at least 24 hours in advance of the ticket’s departure date and time.

Pricing of Advance Reservation Tickets / Tickets Purchased Over the Phone:

Prices are based upon the distance that is being traveled. Ticket base fares are $5, $10, $15, $20, $25, or $30. In addition to the base fare, sales tax and a $2.50 service fee will be assessed with each ticket purchase. To find out the price of a specific trip, call us at 888-95-GoBus (888-954-6287), or go to our booking page.

Children 5 years old and younger ride for free. They do not need a ticket to board the bus, however we ask that you call us ahead of time and let us know your date of travel so we can save a seat for your child. Two free child tickets per adult ticket are permitted. (See “Children Traveling” in our Travel Info section of the website for more information about traveling with a child.)

Tickets can be purchased from the bus driver with cash when boarding the bus, provided there are seats available. Tickets purchased from the driver are considered “Non-Reservation Tickets” and are a little more expensive than our “Advanced Reservation Tickets.”

At this time, our bus drivers can only accept cash (sorry, no credit cards, debit cards, or checks can be accepted by drivers at this time). Prices are based upon the distance that is being traveled. Ticket base fares are $5, $10, $15, $20, $25, or $30. In addition to the base fare, an additional $5.00 is added per ticket to cover the tax and the service fee. To find out the price of a specific trip, call us at 888-95-GoBus (888-954-6287).

Important Information for Passengers Wanting to Purchase Their Ticket From the Driver:

• Tickets purchased from the driver are not available at ticketing locations – if you need to pay cash for a ticket at a ticketing location, you must do so at the ticketing counter.
• Cash is accepted ONLY if seats are available.
• Passengers with Advance Reservation tickets board first.
• Please pay the driver as you board the bus.
• The driver can only accept cash. The exact fare amount is required – drivers do not carry change.
• Passengers must purchase a ticket from each driver for trips that require a bus transfer.

Please note — we recommend purchasing an Advance Reservation Ticket when traveling on a Friday, a Sunday, or a day leading up to or following a holiday.

kets can be purchased from the bus driver with cash when boarding the bus, provided there are seats available. Tickets purchased from the driver are considered “Non-Reservation Tickets” and are a little more expensive than our “Advanced Reservation Tickets”.

At this time, our bus drivers can only accept cash (sorry, no credit cards, debit cards, or checks can be accepted at this time). Prices are based upon the distance that is being traveled. Ticket base fares are $5, $10, $15, $20, $25, or $30. In addition to the base fare, the total price of a cash ticket is the base fare plus an additional $5.00 to cover the tax and service fee. To find out the cash price of a specific trip, call us at 888-95-GoBus (888-954-6287).

Important Information for Passengers Wanting to Purchase Their Ticket From the Driver:

• Tickets purchased from the driver are not available at ticketing locations – if you need to pay cash for a ticket at a ticketing location, you must do so at the ticketing counter.
• Cash is accepted ONLY if seats are available.
• Passengers with advance reservation tickets board first.
• Please pay the driver as you board the bus.
• The driver can only accept cash. The exact fare amount is required – drivers do not carry change.
• Passengers must purchase a ticket from each driver for trips that require a bus transfer.

Please note — We recommend purchasing an Advance Reservation Ticket when traveling on a Friday, a Sunday, or a day leading up to or following a holiday.

The time and/or date of a ticket bought online at RideGoBus.com or over the phone can be changed. This is known as a “ticket reissue.” All reissue requests must be made at least 24 hours prior to the scheduled departure time and date printed on the ticket and must be made during regular business hours (Monday through Friday, between 8:00 AM and 4:00 PM).

Sorry but, no reissues will be approved after the scheduled departure date and time. However, exceptions may be granted for substantial route delays or route cancellations.

How to request a reissue:

Give us a Call. Call us at  888-95-GoBus (888-954-6287) with your order number between the hours of 8:00 AM and 4:00 PM, Monday through Friday, and we would be happy to help you.

Send us an Email. Email your request to gobus@hapcap.org. Be sure to include your full name and your order number.

Please note: We can only reissue tickets during regular business hours of 8:00 AM and 4:00 PM, Monday through Friday. We are closed on certain holidays so please plan accordingly. A list of our holiday closures can be found here.

Remember, tickets purchased through Greyhound’s website, a Greyhound ticketing counter, or a GoBus ticketing location are refundable only through Greyhound. Please visit Greyhound.com – Ticket Refunds and Exchanges for more information.